SCIENCE IN SPORT AUSTRALIA – PRIVACY POLICY

Operated by BikeChain Group Pty Ltd (ABN 65 652 475 388)
Distributed by BikeSportz Imports Pty Ltd (ABN 75 004 710 150)
(collectively referred to as “SiS Australia”, “we”, “us”, or “our”)
Science in Sport Australia is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What This Policy Covers

This Privacy Policy applies to:

  • your use of our website (including any SiS Australia subdomains)
  • your interactions with SiS Australia
  • purchases of Science in Sport products in Australia
  • participation in our loyalty, sampling, marketing or subscription programs
  • customer service communications

By using our website or providing personal information, you agree to this Privacy Policy.

2. The Information We Collect

The personal information we collect depends on how you interact with us.
“Personal information” means information about an identified individual or an individual who is reasonably identifiable.
We may collect the following types of personal information:

2.1 Contact & Identity Information
  • Name
  • Email address
  • Phone number
  • Billing address and delivery address
2.2 Order & Transaction Information
  • Products purchased
  • Order history
  • Payment method details (processed securely via third-party gateways)
2.3 Account Information
  • Username and password
  • Subscription status (auto-ship)
  • Loyalty program activity and points balance
  • Product preferences
2.4 Website & App Usage Information
  • IP address
  • Browser type
  • Device identifiers
  • Pages viewed, links clicked, time spent
  • Marketing interactions (email opens, clicks, campaign engagement)
2.5 Marketing & Communication Preferences
  • Email marketing status
  • SMS communication preferences
  • Participation in promotions, competitions or surveys
2.6 Health & Safety Reporting (Listed Medicines Only)

For TGA-regulated products (AUST L listed medicines), we may collect:

  • basic details relating to adverse events
  • product batch information
  • product usage information

We do not collect sensitive health information unless required for a product safety investigation and only with your consent.

2.7 Information We Do Not Collect

We do not collect:

  • customer service history for global sharing
  • returns/warranty claim content for global sharing
  • ambassador or athlete program data for global sharing
    unless required for ACL, regulatory or internal legal purposes.

3. How We Collect Personal Information

We collect information when you:

  • purchase products through our website
  • create an account or update your profile
  • join our mailing list or loyalty program
  • participate in promotions, offers or surveys
  • interact with marketing emails
  • subscribe to auto-ship or subscription programs
  • visit our website (via cookies and tracking technologies)
  • contact customer service
  • request refunds, replacement products or product safety support

We may also collect information from:

  • third-party service providers
  • marketing platforms
  • analytics tools
  • payment gateways
  • courier and logistics providers

You may interact anonymously where lawful and practical, but anonymity may limit our ability to provide certain services.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • personalise your experience
  • remember preferences
  • analyse website usage
  • improve website performance
  • support marketing and product development
  • deliver relevant ads across third-party platforms

Cookies may be required to use certain features of our site.
You may disable cookies in your browser, but some features may not function correctly.

5. How We Use Personal Information

We collect, store and use your personal information to:

5.1 Provide Our Products & Services
  • fulfil and deliver orders
  • process payments
  • manage customer accounts
  • operate auto-ship subscriptions
  • manage loyalty program participation
  • provide customer support
5.2 Improve Our Business & User Experience
  • improve website functionality
  • analyse product performance
  • optimise product development
  • enhance customer experience
5.3 Marketing & Communications
  • send promotional emails and updates
  • personalise product recommendations
  • manage competitions and promotions
  • conduct remarketing and advertising campaigns

You may opt out of marketing at any time.

5.4 Safety, Compliance & Legal Requirements
  • handle product safety investigations
  • comply with TGA obligations
  • meet Australian Consumer Law obligations
  • maintain business and financial records
  • prevent fraud or abuse

6. Sharing Personal Information

We may share your personal information with:

6.1 Service Providers

Such as:

  • payment processors
  • IT service providers
  • analytics and marketing platforms
  • courier and logistics partners
  • cloud hosting platforms
  • customer support tools

These providers only access information as needed to perform services for us.

7. Sharing Personal Information with Science in Sport Global (UK)

(Cross-Border Disclosure — APP 8 Compliance)
SiS Australia shares limited customer information with:
Science in Sport Limited (United Kingdom)
(the global brand owner)

7.1 What Information Is Shared

ONLY the following data:

  • Customer name
  • Email address
  • Phone number
  • Order history
  • Products purchased
  • Website and marketing behaviour
  • Subscription status
  • Loyalty program activity
  • Email marketing interactions
7.2 What Is NOT Shared

We do not share:

  • customer service history
  • returns/warranty claim information
  • ambassador program data
  • athlete sponsorship data
7.3 Purpose of Data Sharing

We share this information only for:

  • global product development
  • global marketing coordination
  • customer analytics and insights
7.4 Legal Notice — Overseas Disclosure

The UK operates under the GDPR, which provides a high level of data protection.
By using our website, you consent to this overseas disclosure.
You may withdraw marketing consent at any time.

8. Direct Marketing — Opting Out

You may unsubscribe from marketing communications by:

  • clicking the “unsubscribe” link in any email
  • adjusting your account preferences
  • contacting us at info@bikechain.com.au

You will still receive essential service emails (order confirmations, delivery updates, account notices).

9. Data Security

We take reasonable steps to protect personal information from:

  • misuse
  • interference
  • loss
  • unauthorised access
  • alteration
  • disclosure

Including:

  • access controls
  • encryption (where appropriate)
  • secure cloud infrastructure
  • staff confidentiality obligations

No method of transmission is completely secure.
You use the website at your own risk.

10. Access to and Correction of Personal Information

You may request access to or correction of your personal information at any time by contacting us.
We may require proof of identity.
In some cases, we may refuse access or correction as permitted by law.

11. Deleting Your Account or Data

You may request deletion of your account or personal information by contacting:
info@bikechain.com.au
We will comply unless we must retain information for:

  • legal or regulatory reasons
  • financial record-keeping
  • product safety or compliance
  • dispute resolution

12. Third-Party Websites

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
You should review their privacy policies before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Updates will be published on our website with a new “Last Updated” date.

14. Contact Us

For questions, requests or complaints about privacy, contact:
Email: info@bikechain.com.au
We aim to respond within 30 days. If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
Phone: 1300 363 992

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