SHIPPING POLICY

COVID-19 UPDATE

We have introduced a range of necessary measures to ensure the ongoing health and safety of you- our loyal shoppers and passionate team members. COVID-19 will be affecting the delivery of some, but not all orders;

  • Deliveries to fixed home or business addresses should not be affected - courier services have not been experiencing regular delays.
  • Deliveries to PO Box, Parcel Collect & Parcel Locker addresses will be affected – Australia Post are experiencing delays of at least 7 days due to limited flights, social distancing requirements and increased parcel volumes.

Please allow some extra time for returns and exchanges to be processed. Changes to the number of staff on premises and the quarantining of packages means it will take us longer than usual to process returns during stage 4 restrictions. We apologise for the delay and thank you for your understanding during these unprecedented times.




Shipping Policy:

Whilst we support local Australian retailers all orders are delivered directly from Science in Sport Retail HQ, Australia wide. Shipping costs are a flat rate of $15 for purchases totalling under $100 and free shipping for purchases totalling over $100. When goods are in-stock, orders are dispatched within 1 and 3 business day. For back ordered items, we will contact you to advise the delivery date. Shipping times are estimated at between 1 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory, depending on your location.




Returns Policy:

Please choose carefully as Science in Sport Retail does not accept returns for any items. The above policy does not impact your rights under the Australian Consumer Law and Regulations. You can reach us here: info@bikechain.com.au Returns Address: Science in Sport Retail PO BOX 14 Braeside 3195 Victoria




REFUNDS:

All refunds will be processed within three (3) working days of approval. Refunds can only be made back to the payment method used for your order. Any refunds for items purchased using a discount coupon/voucher will be credited at the net purchase price as shown on your order confirmation email. Please allow up to five (5) days after Science in Sport Retail has completed your refund for your financial institution to take receipt of the refund into your account.




APPLICABLE LAW:

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

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