Operated by BikeChain Group Pty Ltd (ABN 65 652 475 388) Distributed by BikeSportz Imports Pty Ltd (ABN 75 004 710 150) (collectively “SiS Australia”, “we”, “us”, “our”)
All Science in Sport Australia orders are shipped directly from the BikeChain/BikeSportz warehouse in Melbourne, Victoria.
Orders dispatch within 1–2 business days (Monday–Friday). This may extend during peak periods such as Christmas, Black Friday or major promotional windows.
Delivery timeframes vary by location:
These delivery windows are estimates only. We are not liable for delays caused by external courier networks, weather events, natural disasters, or peak season congestion.
You will receive a tracking link once your order has been dispatched.
Orders will be delivered to the Shipping Address you provide at checkout. If no one is available to receive the parcel, the courier may leave a card or redirect the parcel to a nearby collection point.
Because Science in Sport products include food, supplements, ingestible items and TGA-listed medicines, strict safety standards apply.
For health, hygiene and product safety reasons, we do not accept change-of-mind returns for ANY consumable product, including but not limited to:
This applies regardless of whether the product is:
✓ unopened ✓ unused ✓ sealed
This ensures compliance with FSANZ food safety standards and prevents re-sale of products where safety cannot be guaranteed.
You are entitled to return a product if it is faulty, damaged, incorrectly supplied, or unsafe, in accordance with the Australian Consumer Law (ACL). Examples include:
You must provide clear photos of:
This allows us to investigate and resolve the issue quickly.
In most cases no, we do not require the product to be returned. If a return is necessary, we will provide a prepaid return label.
Under the Australian Consumer Law, you are entitled to a remedy depending on the nature of the issue.
We will provide a refund when:
Refunds are processed to the original payment method only.
Where appropriate, we may offer:
Store credit may be offered for minor issues or customer preference where acceptable.
Refunds are typically processed within 3 business days of approval. Banks may require an additional up to 5 days to release funds into your account.
Science in Sport Australia sells products regulated under:
Including:
Including (with ARTG numbers):
These products are manufactured to strict quality standards. Any safety concerns may require information to be shared with:
Full permitted indications and mandatory warnings for all AUST L products are listed on the SiS Health & Safety / TGA Compliance Page.
If you receive:
You must notify us within 7 days of delivery using the Submit a Request form. We will resolve the issue by offering:
We will also supply a prepaid return label where required.
If your parcel is:
Please lodge a Submit a Request with:
We will investigate with the courier. Remedies may include replacement, store credit or refund depending on the circumstances.
We cannot guarantee changes to delivery details after an order has been placed. If your order has not been dispatched, we may be able to amend the shipping address. If it has shipped already, we cannot redirect the parcel.
If you are subscribed to auto-ship:
Your rights under the ACL apply in addition to this policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
Nothing in this policy limits those rights.
For all shipping, returns, warranty or product safety questions: Email: info@bikechain.com.au Business Hours: Monday–Friday, 9am–5pm AEST You may also lodge a request using the “Submit a Request” button on the website.